Vehicle selection is based on passenger count, suitcase sizes (20-inch, 24-inch and 28-inch), golf bags, ski equipment, bicycle boxes, wheelchairs, route and service time. Passenger count alone is not enough because luggage and equipment reduce practical seating capacity.
PRIVATE SERVICE INFORMATION
Frequently Asked Questions
Answers about private vehicles, luggage, airport pickup, guides, ski transfers, multi-day travel, rates, payment and booking.
Private Vehicle and Tour Information
SEARCH THE FAQ
The written quotation and contract take priority over general information on this page.
Usually not. A 15-seater rating describes installed seating capacity, not practical capacity with luggage. Depending on seat layout and suitcase size, a Solati-type van is commonly used for approximately 8 to 11 passengers with luggage. Groups of 12 or more passengers carrying large suitcases may require a 25-seater minibus or a separate luggage vehicle. Final capacity is confirmed after all luggage details are reviewed.
The vehicle category is confirmed, but the exact model, manufacture year, body color, seat layout or driver may change according to availability, maintenance and dispatch conditions.
A Mercedes-Benz Sprinter may be requested, but final availability must be confirmed for the travel date. A comparable premium vehicle may be offered when necessary.
List 20-inch, 24-inch and 28-inch suitcases separately. Also include golf bags, ski or snowboard bags, strollers, wheelchairs, bicycle boxes and all oversized equipment.
Golf bags require substantially more space than normal suitcases. A Carnival or Staria-type van may be suitable for approximately four passengers with four golf bags and limited additional luggage, but capacity varies by vehicle layout. Larger groups or passengers carrying both golf bags and large suitcases normally require a Solati, minibus or larger vehicle.
Bicycles must be disassembled and securely packed in bicycle travel boxes or hard cases. Wheels and frames must not be loaded loose. Surfboards, ski equipment and other oversized items must be declared with exact dimensions before booking. Acceptance is subject to the assigned vehicle and available luggage space.
YourBus uses the following standard meeting rule for Incheon Airport. At Terminal 1, exit through Gate 1, cross the pedestrian crossing and meet the vehicle at the charter-bus area marked 1C. At Terminal 2, meet the vehicle in front of Gate 5. The driver and YourBus coordinator will confirm the final instructions through the assigned messenger group before pickup.
Unless different conditions are stated in the quotation, airport pickup normally includes up to 90 minutes of waiting time from the actual flight landing time. Waiting beyond the included period may incur an additional standby charge or require revised dispatch arrangements. Extended waiting is subject to driver availability and the following dispatch schedule.
Please check the messenger group after landing, but do not request the vehicle to enter the pickup area until all passengers have cleared immigration, collected all luggage and gathered together. At Terminal 1, move to Gate 1 and cross to 1C only after the group is ready. At Terminal 2, gather at Gate 5 before requesting vehicle entry.
Flight delays are reviewed using the actual landing time when available. Delays caused by immigration, customs inspection, lost luggage or passenger issues should be reported immediately through the messenger group. Long delays may result in additional standby charges, revised dispatch or a vehicle change if the original driver has another scheduled service.
No. YourBus drivers are assigned for transportation and safe vehicle operation, not professional sightseeing commentary. For foreign-language cultural and sightseeing guidance, a separately booked qualified Tourism Interpreter Guide is normally required under applicable Korean tourism regulations.
Minor adjustments within the confirmed service area may be possible after consultation with the driver and office. Additional distance, another city, extra stops, highway tolls, parking, waiting time or service beyond the confirmed hours may create additional charges. Major route changes require office approval and may be refused when they affect safety, legal rest time or another scheduled dispatch.
Yes. Foreign-language sightseeing guide service may be arranged subject to language, date, destination, required qualification and availability. Vehicle and guide services are priced separately.
Yes. Send the flight number, terminal, passenger count, suitcase sizes and ski or snowboard equipment details so the correct vehicle can be selected.
A planned stop may be added when requested before the quotation is confirmed. The permitted stop duration and any additional charge depend on the route, vehicle schedule and total service time. Unscheduled or extended shopping stops may incur waiting, parking or overtime charges.
Not under a transfer-only booking. Day-by-day standby or multi-day vehicle service must be quoted separately.
No. Transportation, hotel, lift passes, rental clothing and equipment are separate unless the quotation specifically states otherwise.
The same driver may be requested, but is not automatically guaranteed. Dispatch may change according to route, availability, maintenance and operational conditions.
For overnight regional service, the quotation will state whether the driver's meals and accommodation are included. When excluded, the client must provide a suitable private room and meals or pay the stated allowance. The standard YourBus planning allowance is normally KRW 20,000 per driver per day for meals unless different conditions are specified. Driver accommodation and other regional expenses are calculated separately.
Yes. The standard YourBus service day is normally quoted for up to 10 hours, but this is a contractual service period rather than unlimited continuous driving. Required driving breaks and sufficient rest between duty periods must be respected. Itineraries may be adjusted for safety and legal rest requirements.
No. Daily service time, driver rest requirements and the confirmed dispatch schedule must be respected. Late-night or overnight standby requires separate approval and pricing.
Private transportation prices are normally quoted per vehicle, not per passenger.
Inclusions vary by quotation. Some fixed transfer rates include normal tolls and parking, while tours and regional services may exclude parking, driver meals or exceptional route expenses. The written quotation will clearly state what is included. Any excluded parking or toll charges are paid at actual cost.
The quotation will clearly state whether the amount includes or excludes Korean VAT. When VAT is excluded, 10% VAT is added to the taxable amount regardless of whether the customer requests a tax invoice or other receipt. Available supporting documents depend on the payment method, contracting entity and applicable Korean tax requirements.
Overtime is service beyond the confirmed included hours. The hourly rate depends on vehicle type and is stated in the quotation. Additional waiting, extra distance or late-night service may also create separate charges.
The reservation is confirmed after vehicle availability, price, contract conditions and the required deposit are approved in writing.
Available methods may include KRW bank transfer, Korean credit card, PayPal, international bank transfer and KRW cash balance payment. VAT, card processing, PayPal, international transfer, intermediary-bank or currency-conversion costs may apply depending on the selected method. All applicable charges are shown before payment.
Yes, when stated in the contract. KRW cash balance payment is often the most economical option because online payment-processing fees may not apply.
Foreign-currency cash generally requires office deposit and conversion, which may create VAT, handling and currency-exchange costs. KRW cash is normally recommended.
Cancellation charges are calculated according to the confirmed contract and the number of days remaining before service. Charges may apply to the total contracted amount, not only to the deposit. Vehicle, guide, ticket and accommodation cancellation conditions may differ. The written quotation and contract take priority over this general FAQ.
Book as early as possible for weekends, holidays, ski season, large events and specific premium vehicles. Availability is not guaranteed until deposit payment and written confirmation.
Driver contact information and the vehicle plate number are normally provided before the scheduled service, often on the previous day. A WhatsApp or other messenger group may be created with the customer, YourBus coordinator and assigned driver. Operational changes may require a different driver or vehicle before departure.
YourBus employees work remotely or in the field. In-person meetings are generally unavailable unless the customer has a long-term contract of at least one year. Quotations, contracts, itinerary planning and dispatch coordination are handled by email and messenger.
No. An inquiry form only requests a quotation. The reservation is confirmed after written acceptance, contract approval and the required deposit payment.
No matching question was found. Please send your specific inquiry through WhatsApp or the quotation form.
Prepare Accurate Information
BEFORE YOU REQUEST A QUOTE
Passenger and Luggage Details
Include every passenger, suitcase size, golf bag, ski item, stroller, wheelchair and bicycle box.
Complete Route and Timing
Send all pickup points, destinations, intermediate stops, dates, start times and expected finish times.
Flight and Guide Requirements
Provide flight numbers, terminal information and preferred guide language when applicable.
Still Have a Question?
Send your travel date, route, passengers, luggage and service request. We will reply with the appropriate vehicle and operating conditions.